PLAYER SUPPORT

The game cannot connect

1. Confirm that the device can open a website using Wi-Fi or mobile data.
2. Disable a VPN or DNS filter temporarily and try again.
3. Close and reopen PopCat Click.
4. Check whether Google Play or the App Store has an update.

Scores and competition claims that require the server cannot complete while Firebase is unreachable.

There is no pop sound

1. Increase the device media volume.
2. Open PopCat Click Settings and increase Sound Volume.
3. Disconnect Bluetooth headphones if audio is going to another device.
4. Restart the app after changing audio output.

A purchase did not finish

Do not repeat a purchase if the platform reports that it succeeded. First check Google Play or Apple purchase history. If no charge is shown, close the purchase window and try again later.

When contacting support about a charged purchase, include the product, purchase time, platform and store order identifier. Never send a payment-card number or account password.

A rewarded advertisement is unavailable

Advertisement availability varies by region, network conditions and advertising inventory. Wait briefly, verify the internet connection and try again. A reward is granted only after the advertisement provider confirms completion.